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Aspire Housing

Housing Association Aspire Housing launched StaySafe to oversee the safety of their lone workers when visiting potentially dangerous neighbourhoods and properties.

Aspire Housing is made up of three strands; Aspire Housing, PM Training and Realise Charity. Lone working is common practice in both the Housing and Charity strands, where employees regularly visit homes and properties alone.

Housing employees visit homes to support clients as well as carrying out repairs and maintenance operations, while lone workers operating in the charity strand meet with and support young people.

Working across a range of environments and often behind closed doors, Aspire recognised that their employees could be exposed to a number of risks on a daily basis. While safety has always been a priority, Aspire identified that the dedicated device they had in place had become outdated and was no longer fit for purpose. As a result, Aspire undertook a review of the other solutions available and decided to trial StaySafe. Trial users responded positively to the new software and Aspire felt that StaySafe provided the most cost-effective and user-friendly solution for their staff.

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Hafod Housing

Hafod Housing are a not-for-profit organisation, providing affordable housing, care and support across South East Wales. Managing over 4,000 homes, Hafod Housing rely on a team of lone workers operating over a range of roles; from maintenance surveyors to caretakers and housing officers.

Lone workers at Hafod Housing are largely public facing and are frequently required to make visits independently to properties. Hafod works with some of the most vulnerable people in the community and do not always have the opportunity to meet and assess residents before housing them. Due to the nature of their work, Hafod’s housing officers are at higher risk of antisocial behaviours such as violence and aggression.

Those working to maintain properties regularly use ladders, heavy tools and carry out work on roofs and other potentially unstable structures. The risks they face tend to be more environmental as they are exposed to common workplace risks such as slips, trips and falls.

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Altwood Group

StaySafe keeps vulnerable housing sector workers safe in the field.

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Employees in the housing sector can be extremely vulnerable as they are required to visit building sites and empty properties, carry out maintenance work and meet with buyers and tenants, often by themselves. Lone workers can be an easy target for verbal or physical abuse or have an accident and not be able to call for help.

In a study commissioned in 2012 by Inside Housing1 of more than 220 councils, arm’s length management organisations and housing associations in England, Northern Ireland, Scotland and Wales it was found that 84% of survey respondents had been verbally assaulted, 8% had had a weapon used against them and 1% had been sexually assaulted.

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LPC

Employees in the property and housing sectors can be extremely vulnerable as they are often required to work alone. Whilst serious incidents are thankfully rare, a survey conducted by PPSS1 showed that 30% of estate agents have been victims of verbal abuse, 16% have felt intimidated and more than 1 in 10 have been threatened during a viewing.

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What is clear from studies such as this is that no matter what area of the property industry you work in, lone workers are always vulnerable and need protecting – but worryingly many organisations are not adequately doing so.

Over half (51%) of respondents to a recent Inside Housing study2 believe their employer is not always doing enough to protect them. The same was found in the PPSS study 1 , which again highlighted that 51% of agents do not have a lone worker policy or provide personal safety training to their employees. Read more

Martin & Co Property Management

Martin & Co have launched the StaySafe Business App and surrounding monitoring service to provide peace of mind to their lone working agents.

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The StaySafe Business App allows Martin & Co Leeds City & Leeds North to monitor their employees’ safety and GPS location through an online Hub. The employee is able to start a timed session and alert their employer through a number of features if they face any danger.

As an office belonging to the largest letting and property management franchise in the UK, Martin & Co Leeds City & Leeds North rely on their lone workers to provide their award-winning service. Prior to working with StaySafe, Martin & Co utilised a diary system to keep track of employee safety.

However, after undertaking a review of their lone working policies they concluded they needed a more robust system in order to fully meet their duty of care as an employer. Following a two-week trial of the BS8484* accredited StaySafe app and Hub, Martin & Co decided to roll out the solution across their business. Read more

Joscelyne Chase

Estate Agents Joscelyne Chase use the StaySafe Business app and surrounding monitoring service to ensure that they meet their duty of care to their lone workers.

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The property industry is one of the first professions many people think of when considering lone worker safety; sadly because of some of the high-profile attacks that have happened to those working alone in the property industry.

For employees at Joscelyne Chase, based in Essex, lone working is a daily occurrence with staff showing properties, carrying out inspections, terminating tenancies and lone working in the office. Read more

Inside Housing: Violence, fear and underreporting

28% of housing employees feel less safe on the job then they did last year.

This statistic comes as part of an Inside Housing Survey of 346 frontline housing workers in the UK. The survey revealed a frightening culture within the industry where many feel unsafe and unprotected.

Aggression and violence has been an issue in the housing industry for a long time. Housing staff tend to work closely with their clients, often in closed-door situations. Their roles may include delivering bad news to tenants, such as eviction, or working with at risk members of the public. Lone working is also common, leaving staff particularly vulnerable to violence and aggression.

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