Crockers property management praise the simplicity and usability of the StaySafe smartphone app as they roll out the solution to protect their lone working staff.Read more
Clinton Devon Estates is a rural estate comprising 10,000 hectares across East and North Devon and in addition to farming and forestry, operates a range of rural businesses and a portfolio of residential and commercial property.
The company’s lone workers are required to perform off-site duties, which range from independent site visits to using heavy machinery and working at height. Workers are also at risk when travelling between locations (as driving is reportedly the largest killer in the world) whilst staff who are obligated to enter tenant’s houses could be at risk of verbal or physical assault.
Being based in the rural countryside also poses its own safety challenges, due to limited data connection and signal.
StaySafe keeps vulnerable housing sector workers safe in the field.
Employees in the housing sector can be extremely vulnerable as they are required to visit building sites and empty properties, carry out maintenance work and meet with buyers and tenants, often by themselves. Lone workers can be an easy target for verbal or physical abuse or have an accident and not be able to call for help.
In a study commissioned in 2012 by Inside Housing1 of more than 220 councils, arm’s length management organisations and housing associations in England, Northern Ireland, Scotland and Wales it was found that 84% of survey respondents had been verbally assaulted, 8% had had a weapon used against them and 1% had been sexually assaulted.
Employees in the property and housing sectors can be extremely vulnerable as they are often required to work alone. Whilst serious incidents are thankfully rare, a survey conducted by PPSS1 showed that 30% of estate agents have been victims of verbal abuse, 16% have felt intimidated and more than 1 in 10 have been threatened during a viewing.
What is clear from studies such as this is that no matter what area of the property industry you work in, lone workers are always vulnerable and need protecting – but worryingly many organisations are not adequately doing so.
Over half (51%) of respondents to a recent Inside Housing study2 believe their employer is not always doing enough to protect them. The same was found in the PPSS study 1 , which again highlighted that 51% of agents do not have a lone worker policy or provide personal safety training to their employees. Read more
Estate Agents Joscelyne Chase use the StaySafe Business app and surrounding monitoring service to ensure that they meet their duty of care to their lone workers.
The property industry is one of the first professions many people think of when considering lone worker safety; sadly because of some of the high-profile attacks that have happened to those working alone in the property industry.
For employees at Joscelyne Chase, based in Essex, lone working is a daily occurrence with staff showing properties, carrying out inspections, terminating tenancies and lone working in the office. Read more
28% of housing employees feel less safe on the job then they did last year.
This statistic comes as part of an Inside Housing Survey of 346 frontline housing workers in the UK. The survey revealed a frightening culture within the industry where many feel unsafe and unprotected.
Aggression and violence has been an issue in the housing industry for a long time. Housing staff tend to work closely with their clients, often in closed-door situations. Their roles may include delivering bad news to tenants, such as eviction, or working with at risk members of the public. Lone working is also common, leaving staff particularly vulnerable to violence and aggression.