Crockers Property Management praise the simplicity and usability of the StaySafe smartphone app as they roll out the solution to protect their lone working staff
Why did Crockers launch StaySafe?
Property management always entails working externally from the office for a large part of any week, and it’s very common to be in other peoples homes or properties alone. Crockers recognised that their employees could be at risk when having to conduct home visits, and began searching for a suitable safety solution to counter this.
Back in 2017 as part of an overall system and process review, Crockers began implementing a remote working protocol for their team. This was to allow them the flexibility to work from home before or after external appointments, negating the need to come into the office. This new system meant that employees were spending large parts of the day lone working.
Prior to this, the team used to check in and out with reception or team members. However, the new remote working system meant that the company may not see some people for days at a time. As a property management agency with nearly 4000 properties across greater Auckland, and thousands of external appointments every year, it was imperative that they were able to know where their employees were, and give them the security that if things went wrong, there was a process in place to locate employees and assist if needed.
After scoping several different lone worker apps, Joseph Schellack, General Manager at Crockers explains that the company were impressed with the simplicity and usability of the StaySafe solution with everyone being able to operate it with ease. Crockers required a solution that was easy to use and functioned when in and out of phone data coverage and StaySafe met these criteria.
How StaySafe helped:
- Personalised customer service and easy implementation
- Reliability in areas of low signal
- Unique and reliable ways of raising an alert when faced with an aggressor
- Man down alerts
Once Crockers made the decision to go ahead with StaySafe as their lone worker solution, Joseph explains how the company adjusted to the app:
“Roll out of the app was very simple, the staff members found it easy and convenient to use and we were well supported by our Auckland representative. Having rolled out multiple IT solutions and processes around our remote working solution for the team, I can categorically state that the StaySafe implementation was the easiest by far”.
”Not only does Staysafe allow us to know where our staff are if an incident were to occur and help us fulfil our safety requirements, it has also given our team more comfort knowing that if the worst were to happen, we would be notified and the appropriate help sent over immediately. Although not expressed until after Staysafe had been in place a few months, it became evident that previously there were some concerns in the minds of the team that no-one would know where they were if things went bad for them. StaySafe helped give employees reassurance.”
Despite not seeing some members of the team for prolonged periods of time, Crockers now have full visibility of where they are and the confidence in knowing that they can respond quickly to any situation that puts a team member at risk, whilst workers appreciate the support and peace of mind.
About Crockers Property Management
Crockers Property Management is one of New Zealand’s largest property management groups, working in both the residential and commercial space. Crockers provides a wide range of property services to their clients whether that be growing their rental investment portfolio, organising long term maintenance plans, valuing their property, maximising the returns on investment properties, selling their apartment, or providing up-to-date market research.
This article provides a brief guide on the different options for notes on check-in and session extend.
StaySafe has recently been updated with the ability to allow or enforce the entry of notes not only at the start of a user’s session but also during a session.
The ability to add additional notes during a session has been developed for situations where a lone worker needs to leave useful information throughout the day. For example, those working on different jobs or sites during a session, those about to enter an area of low signal, or to record any identified hazards while working.
To get set up with notes on check-in and session extend, contact us at email@example.com.
Above the Line Security have improved the safety of their at-risk employees by switching from a manual call-in system to the user-friendly StaySafe lone worker solution. Employees at Above the Line Security are responsible for guarding individuals and high-value equipment on busy film sites.
Prone to theft and coming into contact with potentially volatile paparazzi and members of the public, the company required a more reliable way of monitoring the safety of their guards.
StaySafe allows workers on site to send an alert in an emergency while providing the employee with an accurate location via a real-time map. Monitors are alerted if an employee triggers an alert or fails to check-in on the app during their shift.
As technology is rapidly advancing, health and safety challenges are increasingly being solved with the assistance of smartphone apps. From providing quick information on the go to reliable monitoring, the ability of smartphones to harness new technologies allows businesses to access low cost, effective safety solutions.
For those working alone, this is particularly valuable as support from colleagues is not always readily available. Yet with 85% of adults in the UK owning a smartphone, support from a mobile device is.
So in what ways can advancements in mobile technology aid the safety of lone workers? Read more
Leading renewable energy company, BeBa Energy, have implemented the StaySafe app to protect their lone workers who operate remotely on solar farms.
Working over a large worksite and facing a range of environmental risks, the company found that monitoring the safety and whereabouts of their employees, was proving difficult. By switching from a buddy system to a reliable mobile app, Beba Energy is able to ensure that their renewable energy specialists can be monitored while they work and always have a way to signal for help when in need of assistance.
Hafod Housing are a not-for-profit organisation, providing affordable housing, care and support across South East Wales. Managing over 4,000 homes, Hafod Housing rely on a team of lone workers operating over a range of roles; from maintenance surveyors to caretakers and housing officers.
Lone workers at Hafod Housing are largely public facing and are frequently required to make visits independently to properties. Hafod works with some of the most vulnerable people in the community and do not always have the opportunity to meet and assess residents before housing them. Due to the nature of their work, Hafod’s housing officers are at higher risk of antisocial behaviours such as violence and aggression.
Those working to maintain properties regularly use ladders, heavy tools and carry out work on roofs and other potentially unstable structures. The risks they face tend to be more environmental as they are exposed to common workplace risks such as slips, trips and falls.
It is currently estimated that 22% of the working population can be considered lone workers. With increasing pressures on businesses to enhance profits and productivity, and an increase in automation and new technologies, this number continues to grow year on year.
While lone working allows organisations to operate in a more efficient manner, it brings with it a new set of health and safety challenges. Lone workers are more vulnerable to the risks of violence, abuse, accident and injury since any risks they face, are faced alone.
But should organisations be taking extra care when protecting their lone working staff? This guide outlines three business reasons why you should take lone worker safety seriously; legal, moral and financial.
When discussing the costs associated with poor workplace health and safety, direct costs such as fines and legal costs tend to take centre stage. While fines given to a business following a safety failing are designed to have a significant impact on the business, there are a multitude of ‘hidden costs’ that many forget to consider. Yet these hidden costs can also have a significant, and in many cases, ongoing financial impact on the business.
Clinton Devon Estates is a rural estate comprising 10,000 hectares across East and North Devon and in addition to farming and forestry, operates a range of rural businesses and a portfolio of residential and commercial property.
The company’s lone workers are required to perform off-site duties, which range from independent site visits to using heavy machinery and working at height. Workers are also at risk when travelling between locations (as driving is reportedly the largest killer in the world) whilst staff who are obligated to enter tenant’s houses could be at risk of verbal or physical assault.
Being based in the rural countryside also poses its own safety challenges, due to limited data connection and signal.