Crockers Property Management praise the simplicity and usability of the StaySafe smartphone app as they roll out the solution to protect their lone working staff
Why did Crockers launch StaySafe?
Property management always entails working externally from the office for a large part of any week, and it’s very common to be in other peoples homes or properties alone. Crockers recognised that their employees could be at risk when having to conduct home visits, and began searching for a suitable safety solution to counter this.
Back in 2017 as part of an overall system and process review, Crockers began implementing a remote working protocol for their team. This was to allow them the flexibility to work from home before or after external appointments, negating the need to come into the office. This new system meant that employees were spending large parts of the day lone working.
Prior to this, the team used to check in and out with reception or team members. However, the new remote working system meant that the company may not see some people for days at a time. As a property management agency with nearly 4000 properties across greater Auckland, and thousands of external appointments every year, it was imperative that they were able to know where their employees were, and give them the security that if things went wrong, there was a process in place to locate employees and assist if needed.
After scoping several different lone worker apps, Joseph Schellack, General Manager at Crockers explains that the company were impressed with the simplicity and usability of the StaySafe solution with everyone being able to operate it with ease. Crockers required a solution that was easy to use and functioned when in and out of phone data coverage and StaySafe met these criteria.
How StaySafe helped:
- Personalised customer service and easy implementation
- Reliability in areas of low signal
- Unique and reliable ways of raising an alert when faced with an aggressor
- Man down alerts
Once Crockers made the decision to go ahead with StaySafe as their lone worker solution, Joseph explains how the company adjusted to the app:
“Roll out of the app was very simple, the staff members found it easy and convenient to use and we were well supported by our Auckland representative. Having rolled out multiple IT solutions and processes around our remote working solution for the team, I can categorically state that the StaySafe implementation was the easiest by far”.
”Not only does Staysafe allow us to know where our staff are if an incident were to occur and help us fulfil our safety requirements, it has also given our team more comfort knowing that if the worst were to happen, we would be notified and the appropriate help sent over immediately. Although not expressed until after Staysafe had been in place a few months, it became evident that previously there were some concerns in the minds of the team that no-one would know where they were if things went bad for them. StaySafe helped give employees reassurance.”
Despite not seeing some members of the team for prolonged periods of time, Crockers now have full visibility of where they are and the confidence in knowing that they can respond quickly to any situation that puts a team member at risk, whilst workers appreciate the support and peace of mind.
About Crockers Property Management
Crockers Property Management is one of New Zealand’s largest property management groups, working in both the residential and commercial space. Crockers provides a wide range of property services to their clients whether that be growing their rental investment portfolio, organising long term maintenance plans, valuing their property, maximising the returns on investment properties, selling their apartment, or providing up-to-date market research.
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Above the Line Security have improved the safety of their at-risk employees by switching from a manual call-in system to the user-friendly StaySafe lone worker solution. Employees at Above the Line Security are responsible for guarding individuals and high-value equipment on busy film sites.
Prone to theft and coming into contact with potentially volatile paparazzi and members of the public, the company required a more reliable way of monitoring the safety of their guards.
StaySafe allows workers on site to send an alert in an emergency while providing the employee with an accurate location via a real-time map. Monitors are alerted if an employee triggers an alert or fails to check-in on the app during their shift.
Ericsson uses StaySafe to protect field service engineers working alone, out of hours and in areas of low signal.
Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provides mobile and broadband connections to more than 2 billion people globally.
In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use StaySafe to check-in with their supervisors while they work.
Ericsson has always recognised the importance of monitoring the safety of their lone workers and staying connected whenever they are out in the field. The business has its own in-house response team but needed a more reliable way for their employees to alert them in an emergency.
StaySafe monitors the location and safety status of lone working staff whenever they begin a timed session via the app. Missed check-in and session expiry alerts automatically alert the employer even when they are unable to do so, while a panic button can be used immediately to request emergency assistance. Beginning a session or triggering an alert, allows an external monitor at Ericsson to view an accurate location of the employee through the StaySafe Hub.
Due to the simplicity of the StaySafe solution, Ericsson employees were up and running with StaySafe in just two weeks. Training was rolled out to the team of lone workers online; through videos and digital user guides. StaySafe continued to support Ericsson following the initial rollout by working closely with the business to develop and customise the solution to fit their individual lone worker needs.
Leading renewable energy company, BeBa Energy, have implemented the StaySafe app to protect their lone workers who operate remotely on solar farms.
Working over a large worksite and facing a range of environmental risks, the company found that monitoring the safety and whereabouts of their employees, was proving difficult. By switching from a buddy system to a reliable mobile app, Beba Energy is able to ensure that their renewable energy specialists can be monitored while they work and always have a way to signal for help when in need of assistance.
Housing Association Aspire Housing launched StaySafe to oversee the safety of their lone workers when visiting potentially dangerous neighbourhoods and properties.
Aspire Housing is made up of three strands; Aspire Housing, PM Training and Realise Charity. Lone working is common practice in both the Housing and Charity strands, where employees regularly visit homes and properties alone.
Housing employees visit homes to support clients as well as carrying out repairs and maintenance operations, while lone workers operating in the charity strand meet with and support young people.
Working across a range of environments and often behind closed doors, Aspire recognised that their employees could be exposed to a number of risks on a daily basis. While safety has always been a priority, Aspire identified that the dedicated device they had in place had become outdated and was no longer fit for purpose. As a result, Aspire undertook a review of the other solutions available and decided to trial StaySafe. Trial users responded positively to the new software and Aspire felt that StaySafe provided the most cost-effective and user-friendly solution for their staff.
Hafod Housing are a not-for-profit organisation, providing affordable housing, care and support across South East Wales. Managing over 4,000 homes, Hafod Housing rely on a team of lone workers operating over a range of roles; from maintenance surveyors to caretakers and housing officers.
Lone workers at Hafod Housing are largely public facing and are frequently required to make visits independently to properties. Hafod works with some of the most vulnerable people in the community and do not always have the opportunity to meet and assess residents before housing them. Due to the nature of their work, Hafod’s housing officers are at higher risk of antisocial behaviours such as violence and aggression.
Those working to maintain properties regularly use ladders, heavy tools and carry out work on roofs and other potentially unstable structures. The risks they face tend to be more environmental as they are exposed to common workplace risks such as slips, trips and falls.
Celtic Anglian Water use StaySafe’s app and wearable tech to keep Lone Workers safe
Celtic Anglian Water (CAW) is a water solutions company who provide treatment services across Ireland. Part of the Anglian Water Group are regarded as one of Ireland’s largest water service operators, CAW employees work across a range of offices and treatment plants across Ireland and the UK. With measures in place to minimise the requirement for lone working, some elements of work still require employees to attend sites alone, CAW launched the StaySafe app to ensure their lone workers are protected even out of hours.
Clinton Devon Estates is a rural estate comprising 10,000 hectares across East and North Devon and in addition to farming and forestry, operates a range of rural businesses and a portfolio of residential and commercial property.
The company’s lone workers are required to perform off-site duties, which range from independent site visits to using heavy machinery and working at height. Workers are also at risk when travelling between locations (as driving is reportedly the largest killer in the world) whilst staff who are obligated to enter tenant’s houses could be at risk of verbal or physical assault.
Being based in the rural countryside also poses its own safety challenges, due to limited data connection and signal.