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Ericsson uses StaySafe to protect field service staff

Ericsson uses StaySafe to protect field service engineers working alone, out of hours and in areas of low signal.

Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provides mobile and broadband connections to more than 2 billion people globally.

In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use StaySafe to check-in with their supervisors while they work.

Ericsson has always recognised the importance of monitoring the safety of their lone workers and staying connected whenever they are out in the field. The business has its own in-house response team but needed a more reliable way for their employees to alert them in an emergency.

StaySafe monitors the location and safety status of lone working staff whenever they begin a timed session via the app. Missed check-in and session expiry alerts automatically alert the employer even when they are unable to do so, while a panic button can be used immediately to request emergency assistance. Beginning a session or triggering an alert, allows an external monitor at Ericsson to view an accurate location of the employee through the StaySafe Hub.

Due to the simplicity of the StaySafe solution, Ericsson employees were up and running with StaySafe in just two weeks. Training was rolled out to the team of lone workers online; through videos and digital user guides. StaySafe continued to support Ericsson following the initial rollout by working closely with the business to develop and customise the solution to fit their individual lone worker needs.

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Shields Environmental protect lone working telecoms staff

Telecoms supplier, Shields Environmental have switched from a manual check-in system to StaySafe’shields-e logos easy to use app to ensure their staff are safe whilst they work and travel in the field.

Shields Environmental provide services and equipment to the telecoms industry. Their team of lone workers carry out electrical installations on sites across the UK, often travelling between busy cities and remote locations working at height and with electricity. Read more

i-Systems

Independent IT, telecommunications and electrical service providers, i-Systems, are using the StaySafe solution to meet their duty of care to lone working employees.

iSystems logo

i-System engineers carry out installation and maintenance work on a flexible, project basis, sometimes working alone or in groups. Therefore, having a flexible solution that functions alongside their work pattern were crucial for the business.

Due to operating with electrics, equipment and sometimes at height, field service engineers are more at risk of workplace accidents such as electrocution and falls. This prompted i-Systems to make the switch from a manual administrating system, to the more robust and flexible StaySafe solution.

The StaySafe app enables i-Systems to monitor the location and safety status of their employees using the online hub. If an employee activates one of the app’s alerts or fails to check-in to a running session, notifications are sent via text, email and on screen via the hub. As well as a panic button facility, the StaySafe app has additional features such as discreet panic, duress pin and non-movement alerts. Read more

StaySafe helps Ericsson stay connected and protect lone workers, even in low signal areas

Ericsson is a provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provides mobile and broadband connections to more than 2 billion people globally.

Remote communications

In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use StaySafe to check-in with their supervisors while they work.

Ericsson has always recognised the importance of monitoring the safety of their lone workers and staying connected whenever they are out in the field. The business has its own in-house response team but needed a more reliable way for their employees to alert them in an emergency. Read more