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Hafod Housing

Hafod Housing are a not-for-profit organisation, providing affordable housing, care and support across South East Wales. Managing over 4,000 homes, Hafod Housing rely on a team of lone workers operating over a range of roles; from maintenance surveyors to caretakers and housing officers.

Lone workers at Hafod Housing are largely public facing and are frequently required to make visits independently to properties. Hafod works with some of the most vulnerable people in the community and do not always have the opportunity to meet and assess residents before housing them. Due to the nature of their work, Hafod’s housing officers are at higher risk of antisocial behaviours such as violence and aggression.

Those working to maintain properties regularly use ladders, heavy tools and carry out work on roofs and other potentially unstable structures. The risks they face tend to be more environmental as they are exposed to common workplace risks such as slips, trips and falls.

How StaySafe helped

  • Accurate monitoring through timed sessions and regular check-in intervals
  • Reliable alert options for situations of conflict
  • Precise location data in case of an emergency
  • Convenient and easily accessible smartphone app

Why did Hafod launch StaySafe?

Before using StaySafe, Hafod relied on a dedicated device system to monitor the safety of their lone workers. However, this system failed to meet their needs due to the absence of accurate location tracking which was vital in locating staff working alone, behind closed-doors, if an alert was raised.

Staff would also regularly forget to carry or charge these separate devices, which they were required to wear on lanyards. As an extra piece of equipment to bring to work each day, Hafod also found that staff would regularly forget to either charge the device, bring it to work with them or take it away with them before moving offsite.

Therefore, monitoring often proved impossible, and employees left vulnerable working alone.

Following a review of the market, Hafod shortlisted StaySafe as their preferred safety solution, commending both the features of the solution and the level of customer service, which went above and beyond what they had previously experienced. Hafod also concluded that by switching to StaySafe, there was no need to rely on their staff remembering additional devices, as the app is conveniently already on their phone which they naturally carry with them.

The Results

The App

Since using StaySafe, Hafod feels reassured that they are meeting their duty of care to their lone working staff. Employees can be monitored in situations that previously proved difficult to do so and the wide range of functionality provided by the app ensures there is a reliable way for them to signal for help.

Where signal and data may be limited in buildings and remote areas for Hafod Housing’s employees, StaySafe’s SMS fall-back feature allows workers to maintain uninterrupted sessions. This works through an automatic low signal mode, where the app will seek out any available connection, even at 2G, so that session functions and alerts can continue to be sent via SMS.

The Duress PIN is used by Hafod to mitigate situations where employees could face aggression from clients. If a worker is trapped in a situation where they have instigated a panic alert, but their aggressor forcibly tries to shut down the operation, the worker can enter their unique duress pin. This disguises the alert, making it appear to the aggressor that it has been cancelled. In reality, the duress alert will reach a manager as a matter of urgency.

The Hub

Through the StaySafe Hub, Hafod uses our external around-the-clock monitoring partner, Securitas to gain greater awareness of employee location and safety. The solution has proven time-saving as there is no need for manual monitoring. If an alert is sent by an employee, or they fail to check-in safely, a Securitas monitor will be alerted via email, SMS and in the Hub. The monitor can then open the Hub and immediately locate the employee and respond appropriately, escalating to the correct member of staff at Hafod.

Client Feedback

In addition to the reassurance the company now has in knowing that their workers are safe, staff have also fed back on their heightened sense of awareness of their own safety. This is important for housing workers who need to dynamically assess the environments they enter and deal with any possible risks alone. Being aware of safety and knowing that the company takes their well-being seriously, helps provide confidence that the lone workers can leave a situation if they feel uncomfortable, or call for additional assistance.

We are impressed by the versatility of the StaySafe app and broad range of features which tackle the issues we were previously facing. Switching to the StaySafe solution has proven more reliable, more user-friendly and much more efficient for lone workers and their managers. We now feel assured and wise to where our staff are which is of utmost importance as schedules can change last minute, and our staff are regularly in contact with members of the public that they have never met with before.

When talking to StaySafe, we were also incredibly impressed with the level of customer service and care we received. The StaySafe team were always on hand to answer any queries, provide additional information and even came in to train our staff. They helped make the transition from dedicated devices to a mobile app a smooth one and the support we receive still continues to this day.

-Nerys Eldridge, Project Officer, Hafod Housing Association

Managing and Monitoring Remote Workers

A remote worker is anyone who works away from a fixed work base, such as an office or work site. Remote workers may work in small groups or on their own, and their roles are likely to require travel to different locations.

Typical jobs requiring remote working include:

  • Comunity and mental health workers
  • Mobile mortgage managers and business bankers
  • Travelling salespeople
  • Insurance assessors
  • Field service engineers
  • Maintenance/repairmen
  • Surveyors
  • Landscapers

Read more

Lone Worker Monitoring Service

Lone worker monitoring

Lone worker monitoring refers to the practice of monitoring the safety of employees who work alone or out of sight and sound of colleagues.

There are a number of systems that can be used to monitor work alone employees, many of which will use a method of check-in, and in some cases, location tracking and emergency alerts.

Read more

Three Reasons to Invest in Lone Worker Safety

It is estimated that 22% of today’s working population can be considered lone workers. With increasing pressures on businesses to enhance profits and productivity, and an increase in automation and new technologies, this number continues to grow year on year.

While lone working allows organisations to operate in a more efficient manner, with it comes a new set of health and safety challenges. Lone workers are more vulnerable to the risks of violence, abuse, accident and injury as any risk they face, is faced alone.

But should organisations be taking extra care when protecting their lone working staff?

This guide outlines three business reasons why you should take lone worker safety seriously; legal, moral and financial.

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Staying safe while working alone during the holiday season

For many, the holiday season means long periods of leisure and time spent in the home surrounded by family and friends. But for some, work continues as usual through these periods. However, we do not always consider that health and safety risks around the holiday season not only change but are likely to become more prevalent and heightened due to bad weather conditions (even in summer) and human risk.

So what are the increased hazards and what can we do to stay safe over the holiday period?

Click below to read on…

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StaySafe receives updated British Standard BS 8484:2016 accreditation for safety

Following an independent audit by the National Security Inspectorate (NSI), lone worker safety solution StaySafe has been approved for the provision of lone worker device services in accordance with the updated British Standard BS 8484:2016.

BS8484: 2016 supersedes the original BS 8484:2011, which StaySafe was awarded in 2015, and defines stringent guidelines regarding lone worker devices. A BS8484 accreditation is only awarded to solutions that are deemed to be fully compliant with current safety legislation and practices.

StaySafe monitoring service

StaySafe is an app and surrounding cloud-based monitoring service which tracks a lone worker’s location via GPS and alerts their manager if they do not check-in within a specified time.

The app works on iPhone, Android and Windows and offers a wide range of functions including panic button, check-in, GPS tracking, man-down and duress alerts. If an employee activates the app’s panic button or fails to check in, alerts are automatically triggered on screen and via text and email, allowing an employer to take immediate action. Monitoring can be done in-house via an online Hub or outsourced to one of StaySafe’s monitoring and response partners who offer 24/7 services.

British Standard of approval

Don Cameron, CEO StaySafe added; “achieving BS 8484:2016 status means we remain one of the handful of lone worker safety devices available in the market that meet the stringent British Standard of approval. It is a core part of our business to be independently recognised as having a solution that is fully compliant and of the highest quality as there is nothing more important to us than ensuring people’s safety”

If you would like to talk to us about StaySafe and how BS8484 applies to the Australasian market, please get in touch using the form below, or feel free to call on 0800 GET SECURE (0800 438 732):

Your Details

How can we help?

Feel free to ask a question or let us know how we can help you protect your lone workers.


The rise of the lone worker app – is it time to make the switch?

Dedicated devices have been around for a long time and are a great way to offer personal protection to at-risk employees. However, with the advancement of technology and availability of smartphones, safety apps can offer a new and efficient way of providing protection.

With more and more businesses switching to smartphone technology to keep their staff safe, we take a look at some of the reasons why apps are gaining popularity.

Read more

1 in 6 wouldn’t report a workplace hazard

A new survey published by Accident Advice Helpline, has revealed that hazards aren’t always being reported in the workplace. 1 in 6 said they would not report identified workplace hazards despite 25% admitting that they or someone they worked with had been harmed at work.

When asked why, the respondents gave the following answers;

  • 29% said they didn’t have the time
  • 24% felt the hazard didn’t affect them
  • 23% said it wasn’t their responsibility
  • 23% didn’t know who to report a hazard to
  • 13.2% worried about getting in trouble
  • 7.5% were told not to report an issue

Read more

Creating a positive safety culture

Humans by nature are highly influenced by our environment and those around us. When entering a new workplace, we are likely to adapt to our surroundings rather than go against the flow, even if it means ignoring the rules that are in place.

This is why creating a positive safety culture is crucial in establishing lasting behaviours in our staff. If the majority of our colleagues are behaving safely and following rules, the rest of the workforce are likely to follow suit. Read more

Guide to getting employees on board with safety devices

Introduction

Providing your lone workers with a safety solution like StaySafe is a great step to take as a business. But whether you have just begun your search or have already rolled out a solution, you may be concerned about experiencing resistance from your workforce.

For many, resistance comes from a lack of understanding or fear of the unknown. Your employees may feel they do not need a safety solution, do not have time for it or simply do not understand how it works. Yet there are simple steps you can take to break down some of these barriers and get your employees on board with their new lone worker devices.

Your employees may feel they do not need a safety solution, do not have time for it or simply do not understand how it works. Yet there are simple steps you can take to break down some of these barriers and get your employees on board with their new lone worker devices. Read more