V.BTTN User Guide

The V.BTTN is a simple to use Bluetooth button that can be paired with your Android or iOS device and used to trigger actions in StaySafe. This page explains the setup and options available for the V.BTTN button when used with StaySafe.

V.BTTN Setup

Always make sure you have the latest version of StaySafe Lone Worker installed on your phone before pairing your V.BTTN.

The V.BTTN communicates with your Android or iOS device via Bluetooth. In order to setup StaySafe to use the V.BTTN you must ensure that Bluetooth is turned on your device. StaySafe will prompt you to turn on Bluetooth if you try to setup with Bluetooth turned off.

To set up your V.BTTN with your StaySafe app, follow the simple steps below. Please note that to avoid pairing the wrong button, configuration should be carried out away from other V.BTTNs.

  1. Hold down your button for ten seconds to turn it on and enter pairing mode.
  2. Go to settings in your StaySafe app and click on the Configure Buttons option.
  3. Click “I have a V.BTTN” and select the button from the list.
  4. Wait for the button to connect to your device. A beep from the button will signify a successful connection.
  5. Click to configure your button. Here you can assign app functions to two actions; single click or hold. We recommend assigning check-in to single click and panic to hold to avoid false alerts.
  6. You can also choose whether you would like to receive sound and LED confirmations or enable fall detection (more info below).
  7. The two icons in the top right corner allow you to disconnect or delete a connected V.BTTN.

Once the V.BTTN is paired with your Android or iOS device, it will remain known to this device even if Bluetooth is turned off and on again.

Types of button press

Click Type Description App Sound Recommended Action
Single Click Alert is broadcast once. If out of range, alert is dropped High tone Check-in
Long Press & Release Alert is broadcast until acknowledged and cleared by the app. Triggered once the button is released. Low tone Panic

Audible Acknowledgement Tones

The acknowledgment tone played by the app is determined by the type of button press (Single Click or Long Press and Release). It is not determined by the StaySafe action that the type of button press is mapped to.

Supported StaySafe actions

Action Description
Check-In Performs a Check-In.
Only works within a session
Panic Performs a panic.
Works outside a session.

If the user is registered in a hub which has check-in disabled then the V.BTTN can still be configured with a check-in action within the StaySafe app. When the V.BTTN is pressed, the smartphone will still play the acknowledgement sound, but no action will be taken. This does not impact the functioning of the Panic action.

Behaviour when app is closed

There are two ways which the app may be closed, and the subsequent V.BTTN behaviour differs for each.

Scenario Expected Behaviour
Mobile phone operating system closes the app automatically. This may happen when a low-memory condition occurs. Button presses on a paired V.BTTN will trigger the associated events.   The operating system will take care of waking StaySafe when an incoming button press is detected, so the V.BTTN functionality is not impacted.
User forces the app to close On iOS, this is when the user double-clicks the Home button, find the app and swipes up on the preview to close. On Android it is when the user closes the app from the Recent Applications menu. Button presses on the paired V.BTTN will have no effect. This is interpreted as a clear indication that the user does not want the app running in the background, hence all background capability is removed. There is no way to work around the behaviour following the app being closed by the user. It should be re-opened in order for the user to make use of the V.BTTN again.

V.BTTN Connection Status

The Status icon at the bottom of the StaySafe home screen shows the status if the V.BTTN connection. Tap on the icon the see the details.

If the button is not connected you will see a red badge next to the Status icon.

V.BTTN Settings

Sudden Motion Detection

Fall detection is enabled by default and, if left enabled, will raise an alert through StaySafe.

We highly recommend disabling the V.BTTN’s sudden motion detection and, if you require fall detection alarms, use the fall detection function within the StaySafe app. The StaySafe fall detection function is more robust, more reliable, more configurable and also offers a grace period which allows the lone worker to cancel the alarm if it is a false activation.

if it detects motion that meets the following criteria:

  • The V.BTTN fall detection event looks for approximately 3 feet of freefall (~300 ms) followed by an impact of at least 3G. This is the recommended setting for users who wish to detect trips or falls etc.
  • The High-G event detection looks for an impact of 7G or more so is not sensitive enough for normal fall detection.

When a fall alert is triggered, the V.BTTN will blink Red and Green until the user clears the alert in the app. The button will then acknowledge cancellation of the alarm with a low tone.

Fall Detection via the V.BTTN only works during an active session

Fall detection is relatively power hungry and enabling fall detection greatly reduces the battery life of the V.BTTN. You can enable or disable fall detection from the button’s configuration screen in the StaySafe app Settings.

Sound and LED Device Settings

It is possible to choose the sound and LED mode you would like to use for each V.BTTN. From the V.BTTN configuration screen in Settings, you may now choose from one of:

  • Both
  • Sound Only
  • LED Only
  • Neither

V.BTTN Maintenance

V.BTTN Power / Reset

Reset the V.BTTN

To reset the button, remove the back and remove the battery. Leave the battery out for five minutes before reinstalling it. When you reinstall the battery, the button will beep twice. If the button does not beep then the battery is flat and should be replaced.

Turning V.BTTN on/off

We recommend against turning the button off, but if you wish to do so, press and hold the button for 30 seconds until the button beeps three times consecutively then turns off.

To turn the button on again, press and hold it for 10 seconds.

V.BTTN Battery

Battery Level

The battery level for V.BTTN devices is shwon on the V.BTTN configuration screen under StaySafe’s Settings screen.

To ensure your V.BTTN always works when you need it, we recommend that the battery is replaced once it falls to 25%.

Changing the Battery

The V.BTTN battery is easy to replace. Simply unscrew the button, remove the dead battery and replace with a standard CR2032 battery which you can find at most stores.

The unit is in two parts, top and bottom, and to replace the battery, rotate the top and bottom anticlockwise in opposite directions. Replace the CR2032 and then reattach the two parts by rotating them together in a clockwise direction.

Note that the two pieces only fit together at one location around the clock so rotate them lightly until you feel the two parts match up.

Troubleshooting Steps

The following steps may help with troubleshooting issues with the V.BTTN.

Important Notes:

  1. Always make sure your Bluetooth is turned on on your phone and that you have given StaySafe permission to access Bluetooth accessories if prompted to do so.
  2. Always take your phone and button well away from other buttons and phones. Go into a different room and at least 30 metres away from other users.
  3. Only pair and configure the button via the StaySafe app. DO NOT pair the button using the phone’s native Bluetooth settings screen.

Follow these steps to troubleshoot connectivity issues:

  1. Open StaySafe, Settings and Configure buttons.
  2. Check to see if the button is Connected (green Connected)
  3. If it’s not connected, check to see if any buttons are showing in Available Buttons.
    1. If there are, this is probably the button you have with you (and you have also paired someone else’s button).
  4. Either way, press and hold the button for ten seconds until it beeps, then let it go.
  5. If the button doesn’t beep after ten seconds, then go to step #7 below.
  6. If it does beep, check if it now shows Connected.
  7. If it’s not connected, check if a button (or an extra button) is now showing in Available Buttons.
    1. If there is, tap on the line of the available button and connect and configure the button as per the standard instructions. This means you had previously paired a different button.
    2. If there is no change on the screen, press and release the button again. If you hear a noise from another phone, the button is connected to that phone.
  8. If the button still hasn’t connected or didn’t beep when you held it for ten seconds, take the battery out and leave it out for one minute. Then, place the battery back into the button. It should beep twice as soon as it is put back in.
    1. If it doesn’t beep when you reinstall it (and you waited 30 seconds or longer), the battery is flat and needs to be replaced.
    2. If it beeps twice, put the back on and close the button.
  9. Once you reinstall or replace the battery, press and start back at step #2 above.

Getting Support

To get help please raise a ticket through Secure Mobility support portal or send an email to support@securemobility.nz.