Posts outlining the outcomes and benefits achieved by our clients.

JLL Teams up With StaySafe to Help Lone Workers

StaySafe, the workplace safety solutions provider, has partnered with JLL to help protect more than 70 mobile technicians who work alone.

JLL, the corporate solutions, property management and real estate organisation employs over 80,000 employees worldwide and manages a number of different accounts across the globe.

The StaySafe mobile app allows JLL to protect its mobile technicians, who work alone and often from height, and to help quickly locate them and send assistance in an emergency.

In March 2020, the HSE updated its Protecting Lone Workers: How to Manage the Risks of Working Alone guidance document, which advises employers and employees on the factors that need to be considered when assessing and managing the risks to lone workers’ health, safety and wellbeing.

This updated guidance has proven particularly well-timed in light of the COVID-19 pandemic, which has seen hundreds of thousands of organisations adapting to these uncertain times by facilitating many of their employees working from home, or instructing them to carry out isolated activities on sites in order to comply with social distancing guidelines if they cannot work from home.

Strengthening Health and Safety Policies

JLL hires mobile technicians who support their accounts by carrying out maintenance work at various properties such as roof work, filter changing and coil cleaning. Despite technicians being given fall protection training, any roof work carried out is usually done by one worker and managers were concerned for their safety should an accident arise. As a way to strengthen their existing health and safety policy, JLL has invested in StaySafe, as a dedicated lone worker solution.

StaySafe’s app enables employers to quickly and easily locate lone workers in an emergency and send immediate help. Technicians can use StaySafe to log their arrival and safe departure from each external visit by simply pressing a button. If an employee fails to check-in safely during a lone working session, has an accident or raises an alert, managers will be able to locate them and get help straight away.

StaySafe’s man down alert ensures that if an employee has not moved for a period of time, a non-movement alert is triggered in case there has been an accident. This is particularly useful for JLL’s technicians who spend a lot of time working alone, from height and travelling. The panic alert feature allows staff to notify a manager if they are in a dangerous situation. Their manager can then immediately send assistance to them.

Bruce Brown, Director of Operations at JLL commented, “We’re really pleased with how well the app has been integrated into the company. The team were great with answering any questions we had and our staff have peace of mind when working alone”.

Don Cameron, CEO at StaySafe added, “Falls from height are the third-highest cause of fatal injury and account for 20 per cent of all fatal accidents, according to statistics taken from the HSE. With this in mind, we are glad to offer a solution that can provide assistance should a fall happen”.

Article written by Ella Tansley | Published 26 March 2021

Wellington City Council chooses StaySafe as their dedicated lone worker solution during lock-down

Wellington City Council choose StaySafe as their dedicated lone worker solution during lock-down

Wellington City Council is a local authority working to facilitate the ongoing development of Wellington and the surrounding areas. 

Wellington City Council has partnered with StaySafe, the innovative lone working solution, to protect the safety of staff that could be at risk during the pandemic. Having been a StaySafe user since 2018, Wellington City Council elected to extend the use of the solution when the country was in lockdown and staff had to travel on rural roads with limited mobile coverage. The partnership allows Wellington City Council to ensure their staff are safe, even in the most remote locations. 

When Prime Minister Jacinda Ardern first announced lockdown across New Zealand in March, all non-essential workers were expected to work from home. Wellington City Council provided a courier service to deliver IT equipment to staff in and around the surrounding area. Managers became concerned for the wellbeing of the couriers as the role required them to travel to different, often rural, locations alone. If an accident were to happen on the road, couriers may not have phone signal and be able to call for help. In addition to this, couriers often have to lift heavy equipment alone and if they had a fall or were injured, managers wanted to be sure they were notified so they could send assistance. 

Prior to StaySafe, the company relied on manual methods of checking in with couriers, including regular phone calls every three to four hours. However, during lock-down, managers realised that this method wasn’t robust enough and didn’t provide the courier with a way to signal for help if in danger.  Since launching StaySafe, managers are now confident that their couriers will be safe whilst out on the road. Employees are able to start a timed session before they begin a period of lone work or travel. StaySafe’s handy check-in feature allows staff to communicate they are safe by simply pressing a button. 

The app provides man-down alerts so that managers can detect if an employee has not moved for a prolonged period of time and contact them to confirm they are safe. StaySafe’s panic alert feature provides employees with a way to quickly notify a manager if they are in a dangerous situation. Their manager can then immediately send assistance to them. If couriers are in an area with minimal coverage, the app will automatically switch to low-signal mode and alerts will continue to be sent to the Hub via SMS. 

Joe McDonald, Recreational Coordinator at Wellington City council comments, “The StaySafe app has been a great addition to our current health and safety measures.  StaySafe rolled out the implementation quickly and our account manager was on hand to answer any questions we had. The app is easy to use and the low signal mode gives us confidence that staff will be protected even in areas of poor phone coverage. We feel much safer knowing that staff can signal for help if any accidents were to happen at work”.

Don Cameron, CEO at StaySafe adds, “During the pandemic, organisations are adopting new ways of working, with many employers responsible for lone and remote workers for the first time. Lone workers are particularly vulnerable in the event of an accident as there is no one to raise the alarm.  StaySafe offers peace of mind to both employers and staff that if an incident occurs, they can respond quickly and accurately to prevent situations from escalating”.

Plumbers Gasfitters & Drainlayers Board

A typical day for an investigator conducting a Board operation involves visiting sites, checking licences and making sure the quality of work being carried out is up to the standard required. Due to the nature of their roles, investigators working for the Board on industrial sites can be exposed to potential hazards such as slips, trips, falls and various other health and safety related injury and risk.

Jayson Thomas, Investigations & Complaints Manager at PGDB explains:

“Since our investigators spend a large amount of the day visiting different sites and carrying out investigations, it is important for us to know where our investigators are at any given time for health and safety reasons. We wanted something that could give us that information and that could also be tailored to the investigators’ operational requirements.”

Before launching StaySafe, the company relied on traditional communication methods such as calls and texts.

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Crockers Property Management

Crockers property management praise the simplicity and usability of the StaySafe smartphone app as they roll out the solution to protect their lone working staff.

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TasWater Use StaySafe to protect their lone workers in remote areas

The StaySafe app was launched in 2018, and was introduced to help monitor the safety of TasWater’s remote and lone workers.

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StaySafe used by lone workers providing VIP protection on film sets

Above the Line Security have improved the safety of their at-risk employees by switching from a manual call-in system to the user-friendly StaySafe lone worker solution. Employees at Above the Line Security are responsible for guarding individuals and high-value equipment on busy film sites.

Prone to theft and coming into contact with potentially volatile paparazzi and members of the public, the company required a more reliable way of monitoring the safety of their guards.

StaySafe allows workers on site to send an alert in an emergency while providing the employee with an accurate location via a real-time map. Monitors are alerted if an employee triggers an alert or fails to check-in on the app during their shift.

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Ericsson uses StaySafe to protect field service staff

Ericsson uses StaySafe to protect field service engineers working alone, out of hours and in areas of low signal.

Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provides mobile and broadband connections to more than 2 billion people globally.

In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use StaySafe to check-in with their supervisors while they work.

Ericsson has always recognised the importance of monitoring the safety of their lone workers and staying connected whenever they are out in the field. The business has its own in-house response team but needed a more reliable way for their employees to alert them in an emergency.

StaySafe monitors the location and safety status of lone working staff whenever they begin a timed session via the app. Missed check-in and session expiry alerts automatically alert the employer even when they are unable to do so, while a panic button can be used immediately to request emergency assistance. Beginning a session or triggering an alert, allows an external monitor at Ericsson to view an accurate location of the employee through the StaySafe Hub.

Due to the simplicity of the StaySafe solution, Ericsson employees were up and running with StaySafe in just two weeks. Training was rolled out to the team of lone workers online; through videos and digital user guides. StaySafe continued to support Ericsson following the initial rollout by working closely with the business to develop and customise the solution to fit their individual lone worker needs.

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Renewable Energy company switch from buddy system to StaySafe

Leading renewable energy company, BeBa Energy, have implemented the StaySafe app to protect their lone workers who operate remotely on solar farms.

Working over a large worksite and facing a range of environmental risks, the company found that monitoring the safety and whereabouts of their employees, was proving difficult. By switching from a buddy system to a reliable mobile app, Beba Energy is able to ensure that their renewable energy specialists can be monitored while they work and always have a way to signal for help when in need of assistance.

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Aspire Housing

Housing Association Aspire Housing launched StaySafe to oversee the safety of their lone workers when visiting potentially dangerous neighbourhoods and properties.

Aspire Housing is made up of three strands; Aspire Housing, PM Training and Realise Charity. Lone working is common practice in both the Housing and Charity strands, where employees regularly visit homes and properties alone.

Housing employees visit homes to support clients as well as carrying out repairs and maintenance operations, while lone workers operating in the charity strand meet with and support young people.

Working across a range of environments and often behind closed doors, Aspire recognised that their employees could be exposed to a number of risks on a daily basis. While safety has always been a priority, Aspire identified that the dedicated device they had in place had become outdated and was no longer fit for purpose. As a result, Aspire undertook a review of the other solutions available and decided to trial StaySafe. Trial users responded positively to the new software and Aspire felt that StaySafe provided the most cost-effective and user-friendly solution for their staff.

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Hafod Housing

Hafod Housing are a not-for-profit organisation, providing affordable housing, care and support across South East Wales. Managing over 4,000 homes, Hafod Housing rely on a team of lone workers operating over a range of roles; from maintenance surveyors to caretakers and housing officers.

Lone workers at Hafod Housing are largely public facing and are frequently required to make visits independently to properties. Hafod works with some of the most vulnerable people in the community and do not always have the opportunity to meet and assess residents before housing them. Due to the nature of their work, Hafod’s housing officers are at higher risk of antisocial behaviours such as violence and aggression.

Those working to maintain properties regularly use ladders, heavy tools and carry out work on roofs and other potentially unstable structures. The risks they face tend to be more environmental as they are exposed to common workplace risks such as slips, trips and falls.

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